Frequently asked.

Open the AmbuGo app, select your ambulance type (Mini BLS ₹700, BLS ₹1,000, or ALS ₹1,700), confirm your GPS pickup location, and an ambulance is dispatched within 90 seconds. No registration required for emergency bookings. You can also call +91 87222 51178 for phone booking.

Yes. Government 108 is free but has average response times of 18–30 minutes in Bangalore. Namma Ambulance dispatches within 90 seconds and aims for 15–25 minute on-site arrival in covered zones. Key advantages: live tracking, choice of ambulance type (BLS/ALS), transparent fares, 9-language support, and digital receipts for insurance reimbursement. Cost starts at ₹700.

We commit to under 90 seconds from booking to ambulance dispatch. In active zones (Yelahanka, Hebbal, Jalahalli, Peenya, Yeshwanthpur, Malleshwaram, Rajajinagar) our average on-site arrival is 15–25 minutes. If we cannot dispatch within 2 minutes, we notify you, expand the search radius, and offer manual coordination. You can cancel without charge at any point before arrival.

In active zones (Madavara, Yelahanka, Abbigere, Jalahalli Cross), our average pickup is under twelve minutes. Driver assignment happens within ninety seconds of booking. Live ETA shown on the map throughout. Outside active zones, we'll tell you upfront if response time is longer than fifteen minutes — you can choose to proceed or cancel without charge.

Mini BLS is for stable patient transport — basic monitoring, trained attendant. BLS is full emergency response — EMT crew, defibrillator, oxygen, airway equipment. ALS adds a paramedic, multi-parameter monitor, IV drugs — for cardiac, stroke, ICU transfers. Ventilator adds a dedicated ventilator and continuous monitoring — ICU-on-wheels for the most critical inter-hospital moves. Tap each tier in the app to see the equipment list.

Yes. The fare you see when you book is the fare you pay. Distance-based meter, like an auto-rickshaw. No surge pricing during traffic, no night premium, no extra at the hospital gate. The only thing that can change the fare is if you ask us to wait or take a longer route — both shown clearly in the app before they apply.

Direct insurance settlement is in active development. For now, you pay through the app and we email a GST-compliant receipt within five minutes. Most major TPAs and health insurers in India accept this receipt for reimbursement. We're integrating with NHCX, India's national health claim exchange, to enable cashless ambulance claims by the end of 2026.

Yes. The app ships in nine Indian languages including Kannada, Hindi, Tamil, Telugu, Marathi, Bengali, Gujarati, Malayalam, and English. Switch language anytime in settings. Driver communication respects your language preference too — if you've set Kannada, we route to a Kannada-speaking driver first.

All drivers complete Bangalore traffic and route training, basic medical handling, and patient-handoff protocol. BLS, ALS, and Ventilator ambulances ride with EMT-certified or paramedic-certified medical crew in addition to the driver — every time. Mini BLS rides with a trained attendant. Crew certifications are visible in the app at the moment of booking.

Automatic. A GST-compliant trip receipt is emailed within five minutes of trip completion. Includes patient details, pickup and drop locations, ambulance type, equipment used, fare breakdown, and our GSTIN. Re-download anytime from the trip history in the app. We can also resend on request — email support@ambugo.help.

We operate any time, every time. Festivals mean more drivers on standby because more emergencies happen. Monsoon means we route around flooded streets in real-time using local driver knowledge, not just Google Maps. Bengaluru's 6 PM traffic is just Tuesday for us — our drivers are Bangalore drivers, they know which inner road to cut through. The fare doesn't change. The promise doesn't change.

If no driver accepts within ninety seconds, we expand the search radius automatically and notify you. If still no driver in two minutes, we offer to escalate to a partner network — usually adds a small partner fee, shown upfront. If you choose not to escalate, the booking cancels with no charge and our support team calls you within sixty seconds to coordinate manually. Hasn't happened often in week one. We're scaling supply density daily.